Our Policies
Please Review Lash Etiquette's Policies When Booking Your Appointment
PRIOR TO APPOINTMENT
To ensure the best results, kindly arrive with clean, makeup-free lashes on the day of your appointment. This helps with better adhesion, retention, and speeds up the process. Kindly note: If lashes require a wash upon arrival, a $5 lash wash fee may apply.
LATE ARRIVALS
In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Clients arriving 10 minutes late or more will forfeit the original appointment and will need to be rescheduled, and will be charged the Late Cancellation fee.
LATE CANCELLATIONS
We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling’s at least 24 hours prior to the appointment. Cancellations that do not abide by this policy will cause a 50% charge of the service booked to your card on file.
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NO SHOWS
In the case of missing your appointment without notice, you will be imposed with a fee worth 100% of the missed service. Unfortunately, there are no exceptions. Our lash techs are full-commission based pay and their livelihood relies on clients showing up to their scheduled appointments.​
SERVICE ADJUSTMENT NOTICE
Please note that our lash technicians will assess lash fullness during each appointment. If the remaining lash extensions fall below the standard for your booked service, we reserve the right to adjust the charge accordingly. For example, if you booked a two-week fill but have less than 50% of your lash extensions, we may recommend a three-week fill or a full set with the appropriate charge.
HOLDING APPOINTMENTS
If you submit an inquiry for availability -- Lash Etiquette may offer a prospective booking spot, but will only be able to hold it until the end of that business day. Lash Etiquette closes at 8pm. If we do not receive a confirmation response by then, the hold will be nulled and voided.
CLIENT ACCOMPANIMENT POLICY
To ensure a serene atmosphere for all clients, kindly refrain from bringing children under the age of 6 (six). If necessary, notify us in advance for consideration. Clients are encouraged to attend alone, and if accompanied by a guest, please inform us ahead of time.​
24 HOUR SERVICE GUARANTEE
Your satisfaction is our highest priority. If you are not completely contented, please let us know during your appointment or within 24 hours after your service has been performed. We are committed to making any needed corrections if needed and will not charge for it if communicated within the first 24 hours of application.
REFUND POLICY
We do not issue refunds on services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within 48 hours of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your lashes can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the Tech who performed the initial service, adjustments are made available to you at no cost only within the 48 hours of the initial service.
HEALTH HISTORY
For your comfort and safety, please notify our specialists if you have allergies, any physical issues, or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.
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RIGHT TO REFUSE SERVICE
Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.